Frequently asked questions

1. How do I install and setup AdGeek?

Installing and setting up AdGeek is very easy. Follow this tutorial to setup your AdGeek account.

2. Why can't I create other kinds of Ads?

If your custom audience does not have a minimum of 100 unique visitors, you would not be able to create a campaign that requires a custom audience. You can use the friends of fans campaign option to drive traffic to your store to quickly build your custom audience.

3. Why can't I edit my image?

You can only edit your image in the "friends of fans" campaign. The other kinds of campaigns use dynamic Ads. The images in dynamic Ads are populated with your product images, so you dont have to worry about uploading an image.

4. When does my free trial start and end?

AdGeek comes with a 14 day free trial. Your trial starts after creating your first dynamic Ad, so creating a friends of fans campaign will not start your free trial.

5. How much does AdGeek cost?

Based on your ad spend budget, you pay a fixed monthly fee for using AdGeek. Visit our pricing page for more details.

6. What services do you offer?

AdGeek is a self-serve application that allows you to have access to the latest retargeting technology. Our team will help you create outstanding static or dynamic ads on Facebook and the web. If you want to outsource your online marketing and social media management, then contact our services team.

7. Will I get historical data of ads I created outside AdGeek?

Currently, AdGeek does not provide historical data on post that were created outside the platform.

8. Can I edit my campaigns?

Sure. You can edit your campaign from AdGeek, but you should also know that frequently (multiple edits within 24hrs) editing your ad can affect the ad delivery. Auctions are dynamic marketplaces. To sustain good performance and consistent delivery, you may need to continuously tweak your ad sets. However, also keep in mind that it takes some time for your changes to be registered and adjusted. Because of this, we discourage making too many changes too quickly. If you make a change, give it time to take effect so you can see how it changes ad performance, then make more changes if necessary.

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